Network Operations Technician

Data Drill Communications Inc. is a communications rental service company delivering custom remote communication solutions to clients operating in challenging and remote environments across multiple industries, including Oil & Gas, Mining, Construction, and Industrial operations.

For over 25 years, Data Drill has supported customers by providing reliable communication systems in locations where connectivity is critical. We take pride in delivering high-quality communication solutions safely while maintaining exceptional customer service and long-term client relationships.

** We are currently seeking a skilled Network Operations Technician to join our Network Operations team in Calgary **

This role offers the opportunity to work with enterprise networking equipment, satellite technologies, wireless infrastructure, remote communication systems, and emerging communication solutions supporting operations throughout Canada and the United States.

Core Skills & Attributes

Successful candidates will demonstrate:

• Strong organizational skills with exceptional attention to detail
• Excellent verbal and written communication skills demonstrated with professionalism and respect
• A proactive mindset with a willingness to learn, develop, and continuously improve technical skills
• Reliability, punctuality, and flexibility, including participation in scheduled on-call rotations
• Strong problem-solving abilities with the capability to manage changing priorities and multiple tasks in a fast-paced environment
• Ability to work independently while contributing effectively within collaborative technical teams

Technical Qualifications & Experience

Candidates should possess:

• Networking diploma or equivalent combination of education, certifications, and relevant industry experience
• 3+ years of experience in networking, telecommunications, IT infrastructure, remote communications, or related technical environments preferred
• Equivalent combinations of education and industry experience will be considered
• Strong understanding of networking principles including:
• TCP/IP
• Routing and switching
• VLANs
• VPN technologies
• DHCP
• DNS
• Wireless networking
• Troubleshooting methodologies
• Experience configuring, supporting, or troubleshooting enterprise networking equipment including:
• Routers
• Switches
• Firewalls
• Wireless infrastructure
• VPN solutions
• Interest in Network Operations, hands-on equipment maintenance, customer support, and communications infrastructure
• Ability to independently diagnose, troubleshoot, and resolve technical issues while collaborating effectively with internal teams, clients, vendors, and field personnel
• Experience with Fortinet technologies (Forti Gate, Forti Manager, Forti Analyzer) is considered a strong asset
• Network+, Cisco, or similar networking certifications considered assets
• Experience supporting satellite communication systems, remote communications environments, or industrial communication infrastructure considered an asset
• Experience using Zendesk is considered an asset

Responsibilities

The successful Network Operations Technician will:

• Demonstrate Data Drill’s values of Family, Accountability, Excellence, Teamwork, and Honesty in all aspects of work
• Assemble, configure, test, and maintain networking and communication equipment
• Monitor, maintain, and support Data Drill’s satellite networks and remote communication systems
• Investigate, document, and resolve network incidents while escalating complex issues appropriately and contributing to continuous improvement initiatives
• Provide internal and external reports relating to overall network operations and system performance
• Support Data Drill field personnel and customer requests professionally and efficiently
• Troubleshoot network incidents and participate in issue resolution activities within the NOC environment
• Collaborate with operations, technical support, and field teams to deliver exceptional customer experience
• Participate in equipment preparation and deployment activities supporting customer infrastructure requirements

Work Schedule & On-Call Requirements

This position is based in our Calgary office and follows a Monday to Friday schedule.

• Standard shifts are eight hours in duration and scheduled…