Senior ITSM Business Architect to ITSM transformation using ServiceNow and ITIL processes
Job in
Calgary, Alberta, T3S, Canada
Listing for:
S.i. Systems
Contract
position
Listed on 2026-09-02
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, IT Specialist, IT Project Manager
Job Description & How to Apply Below
Position: Senior ITSM Business Architect to support ITSM transformation using ServiceNow and ITIL processes
Our public sector client is seeking a Senior ITSM Business Architect / Service Management Consultant (10+ years) to support ITSM transformation using Service Now and ITIL processes
Join a public sector organization supporting the evolution and transformation of an enterprise ITSM Practice and Service Management Program. This role focuses on ITSM process design, governance, stakeholder facilitation, Service Now-aligned solutions, and implementation activities across Incident, Change, Problem, Knowledge, CMDB, ITAM, and Service Catalog Management. The consultant will independently drive initiatives from assessment through implementation while supporting service management maturity and governance initiatives.
Contract, Remote/ Hybrid,
Working Hours:
CST
Must Haves
10+ years in ITSM
, Business Architecture
, Operational Excellence
, or Process Improvement5+ years designing and implementing ITSM processes including Incident
, Change
, Problem
, Knowledge
, CMDB
, and Asset ManagementITIL Foundation certification or higherService Now or similar ITSM platforms supporting CMDB
, ITAM
, and Service CatalogEducation in Business Architecture, ITSM, Operational Excellence, Process Improvement, or related disciplineNice to Have
Service Now Administration Fundamentals (SNAF)Service Now Certified System Administrator (CSA)Experience with Service Now ITSM, CMDB, ITAM, Service Catalog, Reporting, and GovernanceLicensed Visio softwareResponsibilities
Design, implement, and improve ITSM processes including Incident, Change, Problem, Knowledge, Request, CMDB, IT Asset Management, and Service Catalog ManagementFacilitate CAB meetings, Change Reviews, Problem Reviews, Knowledge Reviews, workshops, and stakeholder sessionsDevelop recommendations covering governance, risks, impacts, implementation approaches, and execution plansCreate process documentation, procedures, standards, work instructions, and governance modelsTranslate business requirements into Service Now-aligned processes and solutionsPartner with stakeholders, technical teams, and leadership to drive decisions and outcomesSupport ITSM governance, service management maturity, CMDB governance, Asset Management practices, and continuous improvement initiatives
Position Requirements
10+ Years
work experience
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