ServiceNow Business Analyst

Technology is just the start. At SAIT, our IT Services
team collaborates across the institution to shape smarter, more connected ways of teaching, learning and working. We’re strategic thinkers, problem-solvers, and innovators who turn big ideas into digital solutions that move SAIT forward. Join us and help build what’s next.

The Opportunity

Job classification
: P5967 - Senior Business Analyst

Salary range:$90,000 - $105,000

Placement within the range is typically based upon a review of skills, experience, and internal equity.

Paid leave:4 Weeks Vacation / 14 Flex Days per year

Position End Date:November 30, 2027

Final date to receive applications:4:00pm, September 8, 2026

The Service Now Business Analyst
is pivotal to advancing and expanding the Service Now platform s role is instrumental in fostering collaboration with stakeholders, meticulously gathering and documenting requirements, designing effective workflows and processes, and coordinating the efforts and initiatives of the Service Now team to ensure timely delivery within the agreed-upon time frames.

The ideal candidate will possess a robust background in Service Now and related products, business analysis, and process improvement. Furthermore, they will excel in communication, presentation, and facilitation, demonstrating the ability to effectively engage and guide stakeholders through the process of transforming business needs into functional Service Now solutions.

We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.

Together, we build bold futures

At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including:

• - Generous time off to pursue other passions and support your wellbeing
• - SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported
• - Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate
• - Access to a Health Spending or Taxable Spending Account
• - Professional development opportunities through our Free Seat Program, tuition support, access to Linked In Learning and discounted Continuing Education & Professional Studies courses
• - Defined Benefit pension through LAPP to help you retire with confidence
• - Excellent dining options on campus
• - Free access to our fitness facilities and group fitness classes

At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.

Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here.

We’re committed to community and belonging

Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.

SAIT is located on the traditional territories of the Niitsitapi (Blackfoot) and the people of Treaty 7 which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina and the Îyârhe Nakoda of Bearspaw, Chiniki and Goodstoney.

We are situated in an area the Blackfoot tribes traditionally called Moh’kinsstis, where the Bow River meets the Elbow River. We now call it the city of Calgary, which is also home to the Métis Nation of Alberta, Region 3.