Microsoft Dynamics 365 F&O Senior Functional Consultant - Managed Services

Position: Microsoft Dynamics 365 F&O Senior Functional Consultant - Managed Services (Full Time Permanent[...]

Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity
BDO Digital is currently looking for a

• Act as a trusted advisor to external customers and BDO project teams in support of client D365 F&O Managed Services engagements, with an approximately 75% support and 25% project-based focus
• Analyze customer business needs and objectives and provide in-depth application expertise in targeted business areas
• Streamline customer business processes to achieve greater ROI within the context of the Dynamics 365 for Finance and Operations, Enterprise Edition suite
• Provide training to client staff to perform day-to-day activities in support of ERP implementations
• Troubleshooting issues and reproducing the issues in a separate development environment
• Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues and provide guidance/support
• Apply Microsoft Dynamics Sure Step Methodology to assist customers in deploying the solutions in a timely and effective manner

Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.
Your Opportunity
BDO Digital is currently looking for a Microsoft Dynamics 365 F&O Senior Consultant to join our growing Solution Operations (Managed Services) Practice at our Calgary office, with a flexible hybrid work arrangement. This is a new role and the individual will own the following responsibilities:

• Act as a trusted advisor to external customers and BDO project teams in support of client D365 F&O Managed Services engagements, with an approximately 75% support and 25% project-based focus
• Analyze customer business needs and objectives and provide in-depth application expertise in targeted business areas
• Streamline customer business processes to achieve greater ROI within the context of the Dynamics 365 for Finance and Operations, Enterprise Edition suite
• Provide training to client staff to perform day-to-day activities in support of ERP implementations
• Troubleshooting issues and reproducing the issues in a separate development environment
• Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues and provide guidance/support
• Apply Microsoft Dynamics Sure Step Methodology to assist customers in deploying the solutions in a timely and effective manner

How do we define success for your role?

• You demonstrate BDO's core values through all aspect of your work:
  Integrity, Respect and Collaboration
• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains and attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development

Your Experience And Education

• Minimum 3-5+ years of Dynamics 365 F&O managed services consulting and support experience, with strong expertise in the Supply Chain Management functional area
• Knowledge of one or more other functional areas of D365 F&O or an another ERP product, such as Finance, Sales or Talent/Human Resources, is preferred
• Previous experience working with a consulting firm is an asset but not required
• Dynamics 365 F&O /AX certifications in the relevant business disciplines will be considered in our selection process
• Self-motivated,…