Tech Support Specialist - Educational Focus
Job Description & How to Apply Below
In this role, you will support students and staff with a variety of technology needs at MaKami College, a respected post-secondary institution in Alberta. Your expertise will guide users through hardware and software challenges while enhancing classroom and learning technology experiences. This position is well-suited for those who thrive in fast-paced environments and enjoy direct interaction with users.
Key Responsibilities:
• Troubleshoot technology issues in classrooms and events
• Manage tasks related to hardware and software support
• Maintain classroom technology including cameras and displays
• Respond to user support requests in a timely manner
• Track and manage technical documentation and support tickets
Requirements:
• Proven experience in technical support environments
• Excellent problem-solving abilities and communication
• Knowledge of Windows operating systems and educational software
• Proficiency in providing customer-focused technology support
• Capacity to handle urgent user queries effectively
Support the transformative mission of MaKami College by ensuring seamless technology operations in all academic settings.
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