Revenue Systems & BI Specialist

Founded in Calgary, Alberta in 2001,CoolITSystems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of The Americas' Fastest Growing Companies 2023 by the Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as Deloitte Fast 500 distinctions in both 2021 and 2022,CoolIT'srapid growth is capturing global attention.

As demand for generative AI, high performance computing, and cloud solutions rapidlyexpands, there has never been a more exciting time to join our team.

WHAT YOU'LL DO:

Role:

Reporting to the Director,Strategic Operations, the Revenue Systems & BI Specialist owns the commercial systems backbone that supports pipeline management, forecasting, reporting, order handoffs, and post-sales visibility. This roleis responsible formaintainingclean workflows, trusted dashboards, and scalable data governance across Sales, Revenue Operations, and Customer Operations.

Administer commercial workflows, records, and reporting structures in Net Suite and related systems.

Build andmaintaindashboards, saved searches, automations, and validation controls that improve data quality and business visibility.

Partner with business stakeholders to translate process requirements into scalable system solutions.

Support both pre-sales and post-sales workflows, including opportunity management, handoffs, case visibility, and escalation reporting.

Reduce manual work by automating recurring reporting and alerting wherever possible.

Help ensure that leadership runs the business from one trusted source of truth.

Responsibilities:

CRM / ERP Administration

Own administration of relevant CRM / ERP objects, fields, permissions, and page layouts.

Maintain opportunity, account, quote, case, escalation, and related workflow structures.

Support user access, role permissions, validation rules, and process controls.

Troubleshoot system issues and coordinate fixes or enhancements.

BI, Reporting & Dashboard Architecture

Build andmaintaincommercial dashboards for Sales, Revenue Operations, and Customer Operations.

Create and manage saved searches, report logic, datasets, and recurring reporting views.

Support KPI automation, executive scorecards, and data refresh governance.

Improve data usability, readability, and decision support across leadership dashboards.

Workflow & Automation

Configure alerts, approvals, field dependencies, and exception notifications.

Support sales-to-order and order-to-post-sales handoff workflows.

Implement controls that reduce stale records, missing information, and process drift.

Document system changes, workflow logic, and user guidance.

Data Governance & Continuous Improvement

Run recurring data-quality reviews and help correct root-cause process issues.

Maintain source-of-truth alignment between reporting and operational systems.

Recommend and implement process improvements that strengthen accuracy, scalability, and usability.

Partner with IT and internal stakeholders on integration or enhancement opportunities where required.

WHO YOU ARE

Basic Qualifications

Bachelor's degree in Information Systems, Business, Operations, Analytics, or a related field, or equivalent practical experience.

3-5 years of experience in CRM administration, sales systems, revenue systems, BI/reporting, or commercial operations support.

2-3 years of hands-on experience with Net Suite, Salesforce, or comparable CRM / ERP platforms.

Strong reporting and dashboard development capability using built-in reporting tools and/or BI platforms.

Preferred Qualifications

Experience supporting revenue operations, sales operations, customer operations, or post-sales business processes.

Experience in manufacturing, advanced technology, or complex B2B environments.

Experience with workflow automation,approvalrouting, data governance, and role-based permissions.

Exposure to SQL, Power BI, Tableau, or comparable tools is a plus.

Skills

Strongsystemsthinking and ability to balance governance with usability.

Excellent attention to detail and process-control mindset.

Ability to convert ambiguous business needs into practical system solutions.

Clear written communication and strong documentation habits.

Comfort supporting end users whilemaintainingfirm data and process standards.

WHY COOLIT?

We strive to be an employer of choice and, as such, we believe in rewarding our employees with career and development…