IT Service Management Supervisor

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Location:

Calgary, AB, CA, T2P 1G1

Requisition

Work Arrangement:Hybrid

Department: IT Service Management

Pembina Pipeline Corporation is a dynamic energy transportation and midstream provider, serving customers for more than 70 years. Chances are, we do more than you think. We own pipelines that transport hydrocarbon liquids and natural gas products produced primarily in Western Canada. We also own gathering and processing facilities and an oil and natural gas liquids infrastructure and logistics business. Our operations along the hydrocarbon value chain allow us to offer a full state of midstream and marketing services to our customers in the energy industry.

We are an organization that cares not only about results, but how those results are achieved. Our organization is grounded in the values of Safe, Trustworthy, Respectful, Collaborative and Entrepreneurial Pembina has a diverse and inclusive working environment that provides employees with a positive and engaging work experience where they are recognized and empowered. Learn more about our values and strategy .

We value the safety of our communities, customers, contractors and employees, and believe that all incidents are preventable. Compliance with all policies, procedures and regulations is a requirement, and our Life Saving Rules are basic rules. Employees embed physical, psychological, and cyber safety into all work practices while taking personal accountability to maintain compliance, support audit readiness, proactively identify risks, and protect our people, assets, and data.

Working for Pembina means working safely.

Pembina Pipeline Corporation’s Calgary’s office is actively hiring for an IT Service Management & Service Now Delivery Supervisor to join the team. This position reports to the Manager, PMO & Governance in the Information Services team, part of Pembina’s Legal, People, and Corporate Affairs division.

Pembina's Information Services team manages and maintains the company's infrastructure, provides technical support, ensures data security and accessibility, implements new technology, strategies for future development, manages vendors, and ensures compliance with relevant laws and regulations. We depend on our talented people who are constantly looking for innovative ways to improve our processes and existing technologies. Our focus is to collaborate with our customers and colleagues to land cutting edge technologies to help improve the way we work, maximize productivity, and reduce cost which in turn contribute to the environmental solutions that help with our climate change challenges.

We are building a diverse team of open-minded, adaptable and innovative people, to keep up with the changing world of technology.

The Supervisor, ITSM & Service Now Delivery leads Pembina's integrated ITSM governance and Service Now delivery functions, providing strategic direction and operational oversight for service management processes, platform strategy, and service performance. Acting as the key liaison between business stakeholders, ISU leadership, operational teams, and delivery partners, the role ensures IT services and platform capabilities align with business objectives, compliance requirements, and operational needs — driving service excellence through governance, innovation, and continuous improvement.

Leadership & Team Development:

• Lead, mentor, and develop a team of ITSM SMEs, Business Analysts, Service Now Administrators and Developers, and service delivery resources; and
• Set team priorities, objectives, and performance expectations aligned to organizational goals, fostering…