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Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.
Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets. As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system. With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets.
The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.
Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities. If you are looking for an opportunity to apply your strengths in an environment that encourages Safety, Integrity, Respect, and Excellence, we invite you to explore this opportunity with us!
Location:Calgary Head Office
Department:Information Technology — Solutions Delivery & Support
Reports to:Manager, Application Support
Worker Type:Employee
Schedule Type:Full-time
Work Setting:In-office
Trans Mountain is seeking a collaborative, motivated, and values - driven individual to join our dynamic team as a Senior Application Support Specialist. In this position, you will play a key role in keeping Trans Mountain’s Microsoft 365 environment stable, secure, and user-friendly, with a primary focus on SharePoint Online. As the escalation point for application issues, you will work directly with business users across the organization to ensure collaboration sites, document libraries, and workflows operate as intended.
The successful candidate will demonstrate expertise in Microsoft 365 and SharePoint Online support, application troubleshooting, issue resolution, and stakeholder collaboration.
- Act as tier 2 and tier 3 support for Microsoft 365 applications, taking ownership of tickets from intake through to closure.
- Triage, investigate and resolve incidents and service requests relating to SharePoint Online, Teams, One Drive and associated business applications.
- Meet agreed response and resolution targets, keeping ticket records current so reporting on volumes and trends stays accurate.
- Reproduce reported faults, isolate root cause, and apply either a permanent fix or a clearly documented workaround.
- Coordinate with Microsoft support and third-party vendors when an issue sits outside internal control and track those cases to closure.
- Contribute to problem management by identifying recurring incidents and proposing durable remediation.
- Administer SharePoint Online as the organization's primary document and collaboration platform.
- Create, configure and maintain site collections, hub sites, communication sites and team sites in line with the approved information architecture.
- Manage site permissions, access requests, sharing settings and external access, applying least-privilege…
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