Deskside and MEM Analyst
At Suncor, we produce and provide energy.
When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.
Are you passionate about creating a seamless digital workplace experience? We're looking for an IT professional who thrives at the intersection of endpoint technology, user experience, and operational excellence. In this role, you'll play a key part in enhancing the digital employee experience by leveraging modern endpoint management tools, driving technical resolution and enhancements and self-service solutions, strengthening endpoint security, and partnering across the business to deliver reliable, proactive IT services.
What we offer:- Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching
- Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being
- Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance
- Talent development programs:
Internal mobility, succession planning, and employee training and development programs are just a few ways we're dedicated to your development
- 7 to 10 years of progressive IT operations experience, with a focus on end-user services, endpoint management, or digital workplace operations
- 3+ years of hands-on experience managing devices and users through Microsoft Intune and modern endpoint management solutions
- Degree, diploma, or equivalent combination of education and experience in Computer Science, Information Technology, or a related field
- Strong technical knowledge of end user computing operations, including Windows operating systems, modern endpoint management (Intune/MEM), application packaging, imaging/provisioning (Autopilot), and endpoint patching and security compliance
- Experience supporting industrial, field-based, or operational environments such as oil and gas, utilities, or manufacturing is considered an asset
- ITIL Foundation and Microsoft endpoint/M365 certifications (MD-102, Azure Fundamentals, etc.) are considered assets
Don't have all the qualifications listed? That's ok! We acknowledge the value of transferable skills.
Responsibility:- Own the digital employee experience at the point of use: monitor endpoint and experience telemetry, identify friction, and drive proactive and preventative resolution before user impact
- Manage and support modern endpoint technologies, including Windows, Microsoft Intune, Autopilot, application deployment, patching, and device compliance
- Work with stakeholders across D&IT to implement and support security policies across the hardware fleet, including Windows CSPs and Mobile Application policies (MAM)
- Design, implement, and support kiosk and frontline technology solutions across Windows, Android, and iOS platforms
- Drive automation, self-service, self-healing, and shift-left initiatives to improve service delivery and reduce support demand
- Partner with cybersecurity and infrastructure teams to maintain endpoint security, patch compliance, and adherence to enterprise policies
- Act as a senior technical escalation point for complex end-user computing issues, leading root cause analysis and long-term solutions
- Collaborate with cross-functional teams, vendors, executive stakeholders and service providers to deliver effective incident, problem, change, and asset management practices, including planning and testing of emergency response procedures
- Evaluate emerging technologies, support models, and hardware standards to enhance workplace productivity and optimize the employee technology experience
This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 - 6th Ave S.W.
Hours of work are a regular 40-hour work week, Monday to Friday, with the potential for extended work hours based on business needs
This position requires occasional travel
Our professional roles follow internal compensation guidelines, and the pay band…
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