Platform Reliability Engineer

Position: Staff Platform Reliability Engineer
Department:  Technology

Location:

Calgary, AB (In-Office, Hybrid) or Remote (Canada)

Employment Type:

Full-Time

ABOUT US
Ziing was founded in 2018 by supply chain and technology experts.

We think of mobility as a breeding ground for collective change. We saw an opportunity to be the first logistics company that didn’t just integrate digital technology into our operations—we founded our entire business upon it. Harnessing the power of data, integrated systems, clean technology, and AI-driven automation, we help our clients deliver on their promise of excellent customer service.

At  Ziing , we are setting new standards with our transformative enterprise platform that builds and integrates web, iOS, and Android applications. Our approach combines the forefront of modern technologies, including generative AI and comprehensive Microsoft ecosystems, within a culture that merges the agility of a Startup with the reliability of Enterprise frameworks. We’re committed to innovation, smart risk-taking, and impactful technology solutions.

Our core values of  humble, hungry,  and  mindful  are at the forefront of everything we do.

ABOUT THE OPPORTUNITY
We are looking for a  Staff Platform Reliability Engineer  to own reliability engineering for the Ziing.ai platform.

This is a senior individual contributor role for an engineer who can build reliable systems, not just operate them. You will work across cloud infrastructure, backend services, APIs, integrations, data pipelines, event streams, observability, incident response, deployment reliability, performance, and platform automation.

Ziing.ai powers high-stakes logistics workflows where reliability directly affects delivery performance, customer trust, driver productivity, operational control, SLA adherence, and financial accuracy. The platform coordinates routing, dispatch, driver execution, real-time visibility, compliance workflows, partner handoffs, analytics, and reconciliation across complex delivery networks.

You will help ensure those systems are observable, scalable, resilient, secure, and easy for engineering teams to operate. You will participate in on-call, lead reliability improvements, reduce operational toil, build automation, define SLOs, strengthen incident response, and partner with engineering and product teams to make reliability part of how Ziing.ai is designed and shipped.

This is not a people-management role. It is a high-impact IC role for someone who can lead through technical depth, ownership, influence, and execution.

WHAT YOU'LL OWN
Platform Reliability and Operational Excellence

Own reliability engineering for critical Ziing.ai platform services across routing, dispatch, driver workflows, visibility, compliance, integrations, analytics, and financial workflows.

Build and improve the systems, standards, tooling, and practices that allow Ziing.ai to run safely and predictably in production.

Partner with engineering teams to identify reliability risks early in design, implementation, deployment, and operation.

Define reliability patterns for services, APIs, queues, databases, event pipelines, mobile backend workflows, and third-party integrations.

Ensure reliability improvements are tied to business-critical workflows, not only infrastructure-level metrics.

Support production readiness reviews for major platform changes, customer-impacting launches, and high-risk integrations.

Help ensure Ziing.ai can operate reliably in regulated, audit-ready, and high-expectation delivery environments.

Lead or support incident response for high-severity issues affecting Ziing.ai platform availability, data correctness, delivery execution, integrations, or customer-facing workflows.

Infrastructure and Automation

Identify repetitive operational work and…