Technical Account Manager

Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits.

We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits.

We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical aspects of our platform and our clients' success, ensuring they fully leverage the capabilities and features of our product to meet their business goals effectively.
This role combines technical and strategic responsibilities. On the technical front, you will become the post-sales technical lead for your assigned client’s workloads. You will be accountable for the quality of the technical changes and the technical aspects of client programs. You will manage day to day technical changes and engage other cross-functional team members to expedite the resolution of client issues and provide them with technical guidance.

On the strategic side, you will work closely with the Client Success team to proactively recommend program improvements, engage stakeholders, and develop actionable plans that drive client outcomes. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.
What You’ll Do
Technical Expert:

• Guide clients on platform decisions and ensure successful outcomes by understanding Benevity’s product suite.
• Recommend technical configurations, enhancements, or feature requests based on client goals and program requirements, and engage stakeholders to ensure recommendations are understood, prioritized, and actionable.
• Be accountable for delivering high-quality technical changes by proactively identifying and implementing solutions that improve efficiency, reduce friction, and strengthen program scalability, through regular program health reviews and configuration audits.
• Drive client adoption of existing and new products, support administrators on effective use and best practices, and deliver feature training to client administrators on maximizing platform value.
• Articulate Benevity’s comprehensive support structure and internal client ecosystem, architecting tailored solutions to address intricate client requirements.
• Communicate delivery timelines, set realistic expectations, and connect with internal teams to resolve issues.

• As a TAM, you will play a vital role in leading technical escalations, showcasing your technical support capabilities and dedication to client advocacy.
• Build trusted advisor partnerships, aligning Benevity’s value to clients' CSR and business objectives.
• Engage cross-functional SMEs to resolve client challenges and ensure alignment…