Deskside Technician

Position: Deskside Technician I
Stefanini Groupis looking fora Deskside Technician I for a globally recognized company!

IT Service Specialist position's main responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support, Office operations, and IT priorities. This includes user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs as requested.

Deliver a high level of customer service while supporting case teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, and phone and voice mail systems, both in and outside the office.

Aid in the maintenance of local technology in order to increase reliability, security, interoperability, and efficiency of customer work while reducing costs.

Understand and effectively discuss services and software provided by IT Service

Capture feedback and evaluate impact of IT Service offerings

Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops

Support a variety of operating systems and vital applications

Assist with hardware and software asset tracking and inventory management

Coordinate the repair and maintenance of office printers and computing equipment with outside vendors

Assist with on-site technical support at special events, including staff meetings and customer meetings, etc.

Communicate frequently with end users as well as with local, regional, and global support teams with regard to the status of their issue

Maintain configurations of all notebook and desktop computer systems according to established requirements

Assist with the documentation and updating technology related instructions/procedures/knowledge articles as required

Repair video conference and telecommunications systems as needed

Maintain problem call history by recording calls in Service Now help desk tracking database; analyze call data to proactively identify improvement opportunities

Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability

Achieve annual goals and objectives, developed in agreement with IT Service organization and local management

Assist with general office projects as needed

IT Specialists Are

Great teammates. They help team members achieve more when they"re around. They are not afraid to pitch in to get a job done and are proactive in helping their colleagues.

Professional. They can deal with all levels of an organization and provide an extremely professional impression of themselves and the company.

Organized. They thrive in a highly organized environment where they can build and improve processes

Service focused. Impressing both our internal and external clients is a priority. Our office IT group flourishes with first rate customer service and good communication skills.

Hands on. They enjoy picking up tools to make and fix things. Whether it"s digging in to fix a computer or helping to rearrange the office, they are driven to do what is needed.

Job Requirements

Commitment to customer service and needs of the entire user community

Solid communication skills

Displays self-starting demeanor, resourcefulness and integrity

Reliable and harmonious team member; displays consideration and respect for others

Displays tact, diligence, and the ability to handle stressful situations

Demonstrates competence and character that encourages trust

Communicates optimally with the management groups and technical staff

Able to work independently, exercising outstanding judgment and initiative

Demonstrates solid ability to identify, analyze and solve problems

Able to respect all information as personal and confidential

Focuses on continuous learning to further IT knowledge and career development

Ability to connect with collaborators and work in a team environment

Meticulous attention to detail

Upholds strong time management skills

Ability to follow established procedures/standards

Your Qualifications

Bachelor"s degree preferred

2 years experience in an equivalent role

Experience assessing issues with Windows 10, Office Suite, Internet Explorer, VPN/network connectivity

Ability to diagnose problems and provide solutions and/or advance to the appropriate expertise area

Basic skills in the following areas: PC/laptop hardware, software,…