Bilingual Automotive Accounting Specialist - Training and Implementation

Job Requirement(s)  Bilingual (FR/EN);
Travel within North America approx. 2 weeks per month
Company Name  PBS Systems

Job Location  Calgary
Job Type  Full-time, Permanent
No. Of Openings  01
Internal Job Title  DTO Bilingual Trainer - Accounting
Reports To  Team Lead, DTO Accounting
You bring the automotive accounting experience — we teach the software.
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role  As a DTO Bilingual Trainer – Accounting, you will deliver expert training and support to new and existing customers in the Accounting module of our Dealer Management Software. You will primarily conduct virtual training sessions, in English and French, to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person.

This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.

Job Responsibilities   Develop a thorough understanding of PBS software and related training processes
Gain proficiency in data entry and other key operational tasks
Independently manage and deliver all assigned training sessions within primary silo
Become an install resource without assistance
Prioritize tasks independently and demonstrate accountability without requiring direction
Ensure that assigned DTO Cornerstone tickets are handled in a timely manner
Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded
Respond promptly to internal and external training requests
Write up tickets that arise and elevate issues to the corresponding teams
Stay up-to-date and understand process documentation as departmental processes evolve
Share knowledge across silos and contribute to team learning and development
Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
Support a collaborative and positive team environment
Perform other duties and responsibilities as assigned
MUST HAVE Skills   Fluent in French and English (speaking, reading, writing)
1-2 years’ experience in a car dealership environment, with a focus in accounting
Strong understanding of accounting/bookkeeping principles
Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license are required
Additional Skills   Excellent communication skills, including presentation and public speaking
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset
Strong problem solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities
High School Diploma

What We Offer   Professional Development – Continuous training, industry certifications, and clear pathways for career…