Technology and Facility Support Specialist- UCalgary Continuing Education

The Department of Central Services in Continuing Education is currently seeking a Recurring Part-time Technology and Facility Support Specialist.

The University of Calgary is a global intellectual hub located in Canada's most enterprising city. In this spirited, high quality learning environment, students thrive in programs made rich by research, hands on experiences and entrepreneurial thinking. The University will be recognized as one of Canada's top five research universities by 2022, fully engaging the communities we both serve and lead. The University of Calgary Downtown Campus, which opened in 2010, offers programs by Continuing Education and the School of Public Policy.

In addition, the University of Alberta delivers rehabilitation medicine programs from this campus, and the Downtown Campus houses a Waves Coffee shop. With a 5,000 square foot multi-purpose Event Centre, as well as a variety of meeting and classroom spaces, the Downtown Campus provides opportunities for lectures, conferences, and special events. The Downtown Campus advances UCalgary's community engagement strategies by strengthening relationships with alumni, corporate Calgary, the not-for-profit sector, and arts and cultural communities.

This job posting is hiring for the morning and/or afternoon shift. Reporting to the Manager, Facilities and Operations, Daily tasks and work assignments will be distributed and supervised by the Facilities Team Lead and IT Support Specialist. The incumbent(s) will support both the downtown campus and/or main campus, working closely with staff in a cross-functional team environment.

The intended hours of work for the recurring part time positions are Monday to Friday 8.30am - 4.30 pm depending on the business needs of the downtown and/or Main campus. Over time, this may be required, and the incumbent may be expected to be on standby. Hours given will be based on the business needs of the campus but will generally range from 15 to 35 hours per week.

This position is part of the AUPE Collective Bargaining Unit. Staff will be required to work a variety of shifts, including days, afternoons, nights, weekends and paid holidays. Transferring to other shifts, with notice, is a possibility. There is potential for emergency callouts. Heavy lifting and use of ladders are required.

Work requires creative problem solving to troubleshoot day-to-day issues that arise from running the Seminar Centre in Education tower. This position requires a high degree of confidentiality, tact, diplomacy and good judgment when dealing with external and internal stakeholders during busy and stressful periods of work. Excellent proven people skills are a must.

• Desktop support for staff/instructors at the downtown campus and the English language program at the main campus.
• Addressing technical issues using tact and diplomacy.
• Developing and maintaining good relationships with faculty, staff and other campus units.
• Supporting instructors and staff for any IT, hardware or classroom issues.
• Responsible for own personal development with technological changes related to the job, ensuring that as technology and software changes, skills are kept up to date.
• Providing analytical support for facilities and technology team as needed.
• Providing recommendations for developing schedules and processes for technical support services and standards.
• Collaborating with other IT teams and external vendors to resolve technical issues.
• Managing IT labs in the continuing education department.
• Recommending and implementing solutions to enhance efficiency and reliability for continuing CE staff.

• Ensures the security of the Downtown Campus, and/or Seminar Centre, reviewing and reporting maintenance of the equipment and furnishings and supplies.
• Monitor use and maintenance of teaching equipment, including data projectors, screens, document cameras, instructor computers, etc.
• Maintain and enter classroom schedules within the central room booking system to ensure optimal use of space.
• Opening/Closing classrooms, emptying garbage, and other associated tasks at the seminar centre.
• Arranging tables, chairs and sliding walls as needed for in class courses and events ensuring cleanliness of all the event and teaching and learning spaces.
• Responding accurately to staff, instructor and student inquiries in a courteous, timely and professional manner.
• Track and Organise all…