Deskside Support Technician

Job Description - Deskside Support Technician (CAL
01Y3)

Company :
Worley

Information Technology

Full-time

Employment Type

:
Employee

Oct 6, 2026

Oct 21, 2026

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Purpose: We are currently recruiting for a Deskside Support Technician I. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Alberta.

The Executive Digital Operations Technician is responsible for delivering dedicated, hands-on technology support to Executives and their Assistants, while also supporting users and workplace technology in Houston, TX. The role provides concierge-level, responsive support for end user devices, executive offices, conference rooms, mobile technology, meetings, events, onboarding activities, and local smart hands requirements.

The role supports a highly visible, time-sensitive executive environment where technology readiness, discretion, judgement, and rapid issue ownership are critical to successful day-to-day business operations.

The position serves as the primary onsite technology support presence for the designated executive population and works closely with global IT teams to resolve incidents, fulfill service requests, maintain device and meeting readiness, and support day-to-day business operations. This is an individual contributor role requiring strong technical troubleshooting, ability to diagnose and resolve issues rapidly, sound judgment, professional presence, confidentiality, and a highly customer-focused approach.

During periods of available capacity, the position also performs the standard local Digital Operations support responsibilities described below.

• Provide concierge-level, rapid technology support for Executives and their Assistants in accordance with the established executive service and escalation model.
• Maintain end-to-end ownership of executive incidents and requests, including intake, diagnosis, engagement of appropriate resolver teams, progress communication, appropriate escalation, and follow-through to confirmed resolution.
• Exercise sound judgement in determining when an executive impacting issue requires immediate escalation while retaining ownership and coordinating resolution through the appropriate Digital Operations leadership and technical teams.
• Coordinate proactively with Executive Assistants at the start of each business day to understand scheduled executive activities, important meetings, visitors, travel, workshops, and anticipated support needs.
• Remain available and prepared to support scheduled executive activities, balancing physical presence with the confidentiality, quiet conduct, and limited-access expectations of the environment.
• Prioritize support according to the designated executive service model, business impact, time sensitivity, and scheduled executive activities. Perform standard local Digital Operations duties during periods of available executive-support capacity.
• Provide onsite support at approved offsite executive meetings, workshops, events, or temporary meeting locations when required, including occasional local travel and work outside standard business hours.

• Provide in person support for desktops, laptops, monitors, peripherals, printers and mobile devices.
• Troubleshoot and resolve hardware, software, device and access related issues for local users.
• Support new hire onboarding, workstation setup, user moves, and day to day break/fix activities.
• Deliver timely user updates and ensure support activities are properly documented and managed through our approved ITSM processes.
• Support executive conference room and collaboration technology, including proactive readiness checks and troubleshooting of displays, audio, video, conferencing, content-sharing, and peripheral equipment.
• Assist with workstation setup, hot desk support, office moves, and shared workspace readiness.
• Maintain familiarity with executive office…