IT Support Specialist

Transdev Canada is hiring an IT Support Specialist in our Calgary office

Technology keeps our people connected and our operations moving. Transdev Canada is looking for an IT Support Specialist to provide hands‑on technical support to our teams across Western Canada.

Supporting multiple sites, you will troubleshoot day‑to‑day issues, deploy and maintain devices, and help employees use our systems confidently and securely. You will work closely with a geographically distributed IT team, operational leaders and external providers to deliver reliable support in a busy transportation environment.

This role would suit someone who enjoys solving problems, takes ownership of requests and can explain technical information clearly to people with different levels of IT knowledge.

Provide Tier 1 and Tier 2 support for desktops, laptops, tablets, mobile devices, printers and peripherals.

Troubleshoot Windows 11, Microsoft 365 and standard corporate applications.

Support telephony and collaboration tools, including Ring Central.

Manage tickets through the corporate IT service management platform, ensuring accurate documentation, appropriate prioritization, timely escalation and adherence to service-level agreements.

Provide remote support and coordinate with vendors to resolve issues across Western Canada sites.

Support local operational technology and specialized transit systems as required.

Deploy, configure and provision devices, including imaging and lifecycle management.

Support endpoint management, software deployment and remediation of patching issues.

Administer Active Directory and Entra , groups, computers and access within delegated permissions.

Provide mobile‑device support and administer mobile device management platforms where applicable.

Maintain accurate hardware and software inventories and support asset lifecycle management.

Troubleshoot basic LAN, WAN and Wi‑Fi connectivity issues, coordinating with network and security teams or third‑party providers as needed.

Ensure devices meet corporate endpoint and security standards.

Identify and promptly elevate potential security incidents.

Apply established security practices, including multi‑factor authentication, patching and least‑privilege access.

Document technical issues, resolutions, configurations and procedures clearly and accurately.

Work with colleagues across locations to resolve issues and maintain consistent support.

Learn and support new technologies and business applications as operational needs evolve.

Participate in occasional after‑hours support or on‑call events when required.

• Competitive salary of $62,000-$65,000
• Excellent benefit package with extended health benefits, insurances & dental
• Opportunities for career advancement due to a strong presence across North America.
• A great work environment.
• The ability to have a positive social impact by being part of a team focused on sustainable mobility solutions.
• Join a Group committed to encouraging diversity and employee development.

3–5 years of progressively responsible IT technical support experience, preferably in a multi‑site enterprise environment.

A diploma or degree in Information Technology, Computer Systems or a related discipline, or an equivalent combination of education, certifications and relevant experience.

Strong knowledge of Windows 10/11, Microsoft 365 applications and services, and cloud environments, including Azure and AWS.

Working knowledge of Active Directory and Entra , including user, computer, group and access administration.

Experience troubleshooting desktops, laptops, tablets, mobile devices, printers and peripherals.

Experience with enterprise…