Digital Experience Coordinator

SAIT’s Marketing department works to share the right message, in the right place, at the right time with prospective students, industry and the community. Join a creative team that leads the institutional marketing and recruitment plan to deliver cohesive and impactful experiences across every touchpoint – from digital channels to in-person events.

Job classification
:
Information Officer I

Salary range
: $64,994.80 - $67,822.30. Placement within the range is typically based upon a review of skills, experience, and internal equity.

Hours per week
: 36.25

Paid leave
: 3 weeks vacation per year

Final date to receive applications
: 4:00PM, October 20, 2026

As the Digital Experience Coordinator, you'll play a key role in managing and improving SAIT's website and digital platforms. You'll collaborate with partners across the institution to deliver accessible, user-focused digital experiences, using data, analytics, and audience insights to continuously enhance our online presence.

If you're passionate about creating seamless online experiences, enjoy collaborating with diverse teams, and want to make a meaningful impact on how people engage with SAIT, we'd love to hear from you.

• Coordinate assigned digital projects and enhancements from requirements gathering through implementation and evaluation
• Work with Marketing and Communications, ITS, academic units, service areas, vendors and other partners to support successful delivery
• Document requirements, decisions, timelines, responsibilities, risks and dependencies
• Coordinate user acceptance testing, content readiness, quality assurance and implementation activities
• Support institutional digital, customer experience and learner journey initiatives as assigned

• Coordinate the day-to-day operation, maintenance and continuous improvement of  and assigned digital properties
• Review and respond to website requests, identifying requirements, dependencies, risks and appropriate next steps
• Coordinate the publishing, updating, restructuring and removal of digital content
• Monitor assigned digital experiences for accuracy, usability, consistency and alignment with established standards
• Support incident resolution and communicate with appropriate technical, content and business partners when issues arise
• Maintain documentation, request processes and operational procedures supporting digital experience work

• Work with internal partners to plan, organize and deliver audience-focused digital content
• Advise content owners on web writing, information architecture, search engine optimization, accessibility and digital best practices
• Apply approved content, brand, accessibility, and user experience standards across assigned digital properties
• Coordinate content lifecycle activities and follow up with content owners to support accuracy and accountability

• Monitor website analytics, search behaviour, user feedback and other digital performance indicators
• Translate digital data into practical recommendations for content, navigation and experience improvements
  
  Support the definition and tracking of digital experience measures and key performance indicators
• Apply established accessibility, usability, brand and quality standards to digital content and experiences
• Identify pain points affecting users and coordinate or recommend appropriate corrective action
• Develop resources, training and guidance to support content contributors

• Must have a diploma in digital communications, marketing, user experience, information architecture, communications, business, or a related field
• A Bachelor's degree in a related discipline would be considered an asset
• 3-5 years of related experience supporting websites, digital content, user experience, digital communications or online services in a complex organization is required

• Working in a content management system
• Coordinating website content and enhancement requests
• Applying web accessibility and usability practices
• Using web analytics and performance data
• Working with search optimization and content design principles
• Coordinating work across business, content, and technical teams
• Conducting quality assurance or user acceptance testing
• Supporting multiple partnerships and competing priorities

We sincerely thank all applicants for their interest in this opportunity. We understand how important…