Director, IT Site Support

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values:
We put safety first. We act with integrity. We are stronger together. We deliver with excellence.
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.
The Director, IT Site Support leads the enterprise site support operating model and is accountable for the quality, reliability and business value of the technology experience across production sites, agriculture retail locations, corporate offices and other supported facilities. The role combines strong service ownership with deep knowledge of local operations, ensuring that site technology remains dependable, supportable and responsive to business needs.

Success depends on trusted relationships with site leaders and close collaboration across infrastructure, end-user computing, cybersecurity, applications, service management and business relationship teams.
What You'll Do:
Set and evolve the Enterprise Site Support Strategy for global Site IT and Nutri-Site, including service scope, operating model, standards, governance, vendor partnerships, and roadmaps
Own Technology Reliability and Lifecycle Management for in-scope site technology and plan multi-year sustainment and refresh activities, including endpoints, local infrastructure, network-related site work, printing, meeting spaces, and other services on which site operations depend
Provide Service Ownership and Incident Leadership by ensuring clear ownership of site-impacting issues, effective escalation, business communications, major incident participation, continuity support, and follow-through to resolution
Lead Site Delivery and Change Coordination by coordinating enterprise projects at sites so local readiness, safety, operational constraints, dependencies, implementation risk, and transition to support are actively managed
Drive Business Partnership and Customer Experience by building trust through visible ownership, responsive service, and disciplined follow-through. Apply detailed knowledge of each site to represent local needs within IT, translate operational requirements into actionable outcomes, and strengthen relationships with site leaders, BRMs, and central technology teams
Manage Vendor and Field-Service Partnerships by establishing outcome-based partnerships for deskside support, dispatch, truck rolls, hardware logistics, and managed services while maintaining clear accountability and service expectations
Provide People Leadership by building an inclusive, high-performing leadership community; clarifying roles, developing talent, strengthening succession, reinforcing accountability, and enabling teams to work effectively across regions and functions
Ensure Financial Stewardship through ownership of operating and capital planning, forecast discipline, approvals, vendor spend, workforce mix, and cost transparency. Prioritize safe and reliable operations while identifying efficiency opportunities
Oversee Risk, Controls, and Documentation Management by ensuring services follow change, incident, audit, regulatory, cybersecurity, and risk-management expectations, with documentation suitable for a multi-team and multi-vendor support model
Deliver Executive and Event Support by maintaining the VIP support model and ensuring critical enterprise events, leadership meetings, broadcasts, and site activities receive appropriate technology planning and support
What You'll Bring:
Bachelor's degree in technology, information systems, business or a related discipline preferred; equivalent relevant experience may be considered
15+ years of progressive IT experience, including at least 5 years directly leading IT professionals
Demonstrated leadership of geographically dispersed site support, deskside support or technology operations in complex environments

Experience with service delivery, lifecycle planning, ITSM, major incidents, vendors or managed service providers, and capital and operating budgets
Working knowledge of end-user technology, local…