NOC Analyst

CDW is looking for an Associate Network Analyst to join its Managed Services NOC team. Your background should have exposure to a variety of technologies including networking, security, virtualization, servers and storage and public cloud. Excellent customer service while solving problems should be a top priority for you. CDW is a fast-paced, entrepreneurial environment so to be successful you’ll need to be a pro-active individual, take direction well, communicate succinctly and collaborate effectively.

• Troubleshoot and resolve technical issues in a multi-customer NOC environment with 24/7/365 coverage
• Work with ticketing and monitoring systems
• Technical support areas include: networking, security, virtualization, patching, servers and storage, and public cloud
• Collaborate with teams internally and externally
• Respond to alerts and action or elevate as require
• Coordinate with vendors to troubleshoot, repair, or replace hardware
• 12-hour Shifts are on a rotating schedule to cover 24/7 operation

• Follow ITIL practices regarding incident, problem and change management
• Perform administration on network devices, security appliances, servers, storage, hypervisor, and cloud.
• Document and update technical procedures, administrative processes, configuration management database
• Patching customer environments

• Experience with ticketing and monitoring systems
• Understanding of Windows, Linux, networking, storage, and basic security technology
• Ability to complete security clearances
• A combination of; technical training from a college or university, equivalent industry experience (1-2 years), or technical certifications from industry vendors (eg CCNA, MCT)
• Ability to work in a 12-hour rotating shift environment

• Bilingual English and French

At CDW, we strive to offer market-competitive total rewards packages to attract andretaintalent. As such, we are committed topaytransparencyand ensuring fair compensation for all our coworkers. Each of our roles isassignedasalaryrange that is informed by multiple sources of market data.

Wedetermineindividualpaywithin a given range based on a candidate's prior experience, knowledge,skillsand abilities. This approach allows us to offer competitive andequitablesalaries that reflect the value and responsibilities of each role aries are based on a 40-hour workweek andpaidon a bi-weekly payroll schedule.

Pay range: $67,000- $92,600, depending on experience and skill set.

CDW is committed to being an AI-fluent organization

We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don't need to be an expert today;

what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what's possible.

We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.