Job Description & How to Apply Below
This Associate Network Analyst position supports multiple customers within a 24/7/365 NOC environment. You will troubleshoot technical issues using ticketing and monitoring systems while administering network devices, security appliances, servers, storage, hypervisors, and cloud environments. The work follows ITIL practices for incident, problem, and change management.
Key Responsibilities:
Troubleshoot and resolve technical issues across customer environments
Respond to alerts, taking action or escalating as required
Administer network, security, server, storage, hypervisor, and cloud systems
Patch customer environments and update technical procedures
Coordinate vendors for hardware troubleshooting, repair, or replacement
Requirements:
Experience with ticketing and monitoring systems
Understanding of Windows, Linux, networking, storage, and basic security
Ability to complete required security clearances
Technical training, one to two years’ industry experience, or certifications
Ability to work rotating 12-hour shifts
Apply networking, systems administration, troubleshooting, and customer service skills supporting CDW’s managed services operations.
Position Requirements
10+ Years
work experience
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