NOC Analyst

Job Description
CDW is looking for an Associate Network Analyst to join its Managed Services NOC team. Your background should have exposure to a variety of technologies including networking, security, virtualization, servers and storage and public cloud. Excellent customer service while solving problems should be a top priority for you. CDW is a fast-paced, entrepreneurial environment so to be successful you'll need to be a pro-active individual, take direction well, communicate succinctly and collaborate effectively.

What You’ll Do
Support

Troubleshoot and resolve technical issues in a multi-customer NOC environment with 24/7/365 coverage

Work with ticketing and monitoring systems

Technical support areas include: networking, security, virtualization, patching, servers and storage, and public cloud

Collaborate with teams internally and externally

Respond to alerts and action or elevate as require

Coordinate with vendors to troubleshoot, repair, or replace hardware

12-hour Shifts are on a rotating schedule to cover 24/7 operation

Operations

Follow ITIL practices regarding incident, problem and change management

Perform administration on network devices, security appliances, servers, storage, hypervisor, and cloud.

Document and update technical procedures, administrative processes, configuration management database

Patching customer environments

What You Need To Succeed
Must-have

Experience with ticketing and monitoring systems

Understanding of Windows, Linux, networking, storage, and basic security technology

Ability to complete security clearances

A combination of; technical training from a college or university, equivalent industry experience (1-2 years), or technical certifications from industry vendors (eg CCNA, MCT)

Ability to work in a 12-hour rotating shift environment

Nice-to-have

Bilingual English and French

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed topaytransparencyand ensuring fair compensation for all our coworkers. Each of our roles is assigned asalaryrange that is informed by multiple sources of market data.

We determineindividualpaywithin a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role aries are based on a 40-hour workweek and paid on a bi-weekly payroll schedule.

Pay range: $67,000- $92,600, depending on experience and skill set.

CDW is committed to being an AI-fluent organization
We're looking for people who bring curiosity, a learners mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replace-human creativity and decision-making. You don't need to be an expert today;

what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible.

We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

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