Technology and Facility Support Specialist, UCalgary Continuing Education

Continuing Education is currently seeking a Recurring Part-time Technology and Facility Support Specialist.

Reporting to the Manager, Facilities and Operations, Daily tasks and work assignments will be distributed and supervised by the Facilities Team Lead and IT Support Specialist. Works independently, as part of a detached team, to ensure the safe, effective and efficient use of the Downtown Campus (DTC) and its resources, as well as providing support in the operations of the Seminar Centre and its resources on Main Campus.

As the primary facilities and technology analyst at the DTC, ensures the technology and facilities services of the DTC are effectively provided, including the physical security of the rooms and equipment.

The incumbent(s) will support both the downtown campus and/or main campus, working closely with staff in a cross-functional team environment.

• Desktop support for staff/instructors at the downtown campus and the English language program at the main campus
• Addressing technical issues using tact and diplomacy
• Developing and maintaining good relationships with faculty, staff and other campus units
• Supporting instructors and staff for any IT, hardware or classroom issues
• Responsible for own personal development with technological changes related to the job, ensuring that as technology and software changes, skills are kept up to date
• Providing analytical support for facilities and technology team as needed
• Providing recommendations for developing schedules and processes for technical support services and standards
• Collaborating with other IT teams and external vendors to resolve technical issues
• Managing IT labs in the continuing education department
• Recommending and implementing solutions to enhance efficiency and reliability for continuing CE staff

• Ensures the security of the Downtown Campus, and/or Seminar Centre, reviewing and reporting maintenance of the equipment and furnishings and supplies
• Monitor use and maintenance of teaching equipment, including data projectors, screens, document cameras, instructor computers, etc.
• Maintain and enter classroom schedules within the central room booking system to ensure optimal use of space
• Opening/Closing classrooms, emptying garbage, and other associated tasks at the seminar centre
• Arranging tables, chairs and sliding walls as needed for in class courses and events ensuring cleanliness of all the event and teaching and learning spaces
• Responding accurately to staff, instructor and student inquiries in a courteous, timely and professional manner
• Track and organise all Computer hardware's and event equipment for Continuing Education in DTC and/or Seminar centre in EDT

• Post-secondary education in Computer Science, Commerce or Business Administration with focus on IT
• Minimum 2 years of Customer service, Facilities or IT support experience, with the ability to learn and adapt variety of tasks
• Excellent customer service and communication skills including face to face and phone support
• Ability to' translate' technical terminology and to be patient when responding to repetitious end user requests
• Ability to work under pressure and within given timelines
• Moderate writing skills with ability to write functional documentation
• Ability to test and troubleshoot new and existing software programs
• Experience with University core business systems (i.e. AdAstra, Destiny One, D2L or Blackboard) is a strong asset
• Experience with a Help Desk ticketing system is desirable
• General facilities experience (i.e Painting, basic maintenance) is desirable
• Understanding of and/or experience within an academic environment is an asset
• Positive attitude and demonstrated ability to be a collaborative team member

Final date to receive applications:
October 30, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 1.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students…