Google CCAIP IVR Solutions Engineer

Build production contact center configurations with Google CCAIP, focusing on IVR design, multilingual prompts, and precise call navigation. Miratech serves global enterprise clients.

This senior engineering position delivers approved business and technical specifications on Google Contact Center AI Platform. You will create menu hierarchies, configure prompt sequences, and implement routing behavior across queues and transfers. The work also connects CRM systems, virtual agents, Agent Assist, and agent desktop components.

• Develop IVR menu structures and keypad mappings in Google CCAIP
• Configure greetings, language selection, consent, errors, and capacity messages
• Design routing logic with queues, callbacks, fallbacks, and transfers
• Connect CRM and conversational AI components using approved specifications
• Maintain traceability, diagrams, documentation, and operational runbooks

• Five-plus years building production IVR and call flow solutions
• Two-plus years configuring Google Cloud Contact Center AI Platform
• Experience with Dialogflow CX, Conversational Agents, or Agent Studio
• Experience with Salesforce, Service Now, Dynamics, Zendesk, or Hub Spot
• Ability to clarify ambiguities and communicate effectively in English

Bring senior IVR configuration, multilingual messaging, Google CCAIP, and integration skills to Miratech’s contact center projects.