Senior CCAIP IVR Solutions Engineer

Shape Google CCAI Platform IVR experiences with multilingual prompts, conversational AI integrations, routing configuration, and customer acceptance testing.

Miratech needs a Senior Google CCAIP Engineer to configure production contact center solutions accurately. The work covers menu hierarchies, language selection, queue behavior, overflow handling, and transfers. You will also support integrations with Dialogflow CX, Conversational Agents, Agent Studio, and enterprise CRM platforms.

• Configure IVR hierarchies, prompts, language selection, and input handling
• Implement queue assignments, fallback rules, overflow, callbacks, and transfers
• Connect conversational AI, CRM, and agent desktop components
• Test menu paths, routing scenarios, timeouts, transfers, and edge cases
• Maintain requirements traceability and resolve configuration defects

• Five-plus years of production IVR and call-flow configuration
• Two-plus years of hands-on Google CCAIP experience
• Conversational AI experience with Dialogflow CX or Agent Studio
• CRM integration experience with Salesforce, Service Now, or similar
• Clear technical English and customer stakeholder communication skills

Bring CCAIP, IVR, conversational AI, and testing expertise to Miratech contact center implementations and customer UAT.