Sr Specialist – ServiceNow Developer

Description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go

The Opportunity:

We are seeking a skilled and dedicated Sr Specialist – Service Now Developer to join our team full-time on site in Calgary, Alberta. The Sr Specialist – Service Now Developer will lead the design, configuration, enhancement, and support of Service Now Field Service Management (FSM), Customer Service Management (CSM), and Strategic Portfolio Management (SPM) capabilities while continuing to support core ITSM processes and platform administration.

This role will develop workflows, integrations, catalogs, and automations that improve operational efficiency, customer engagement, field service execution, and portfolio governance. The developer will also maintain platform health, participate in user support and education, and drive adoption of Service Now best practices.

Responsibilities:

• FSM, CSM, and SPM Support
  • Design, configure, and enhance Service Now FSM capabilities including work order management, dispatching, scheduling, mobile experiences, and field technician workflows.
  • Support and optimize Service Now CSM processes including case management, customer engagement workflows, knowledge management, and service operations integration.
  • Implement and maintain Service Now SPM capabilities including project portfolio management, resource management, and strategic planning processes.
  • Maintain integrations with SAP for managing invoices, cost centers, and WBS elements.
  • Collaborate with business stakeholders to translate operational and strategic requirements into scalable Service Now solutions.
  • Create complex Service Catalog forms, flows, and experiences supporting business and customer-facing services.
  • Deploy and enhance Integration Hub spokes and enterprise integrations.
  • Develop custom applications, scripts, workflows, and integrations using Service Now platform best practices.
  • Deploy and evaluate new Service Now modules and platform capabilities.
  • Maintain platform foundation data, configuration standards, and governance processes.
• ITSM and Platform Support
  • Support core ITSM processes including Incident, Problem, Change, Request, Asset, and related Service Management modules.
  • Upgrade and maintain existing ITSM solutions, custom applications, and integrations.
  • Provide end-user support and process guidance aligned with ITIL and Service Now best practices.
  • Participate in on-call rotation and platform support activities as required.
• Other Duties
  • Provide clear documentation and assist stakeholders in defining requirements using industry and Service Now best practices.
  • Deliver end-user training and support during implementation of new features and business processes.
  • Work…