Western Region Service Delivery Manager

Lead regional workplace technology services across Western Canada with expertise in end-user computing and multidisciplinary team leadership. This hybrid opportunity supports Intact’s offices and remote locations.
As Manager, Service Delivery – Western Region, you will shape regional service strategy across British Columbia, Alberta, Saskatchewan and Manitoba. The position focuses on customer-focused support, operational performance, employee experience and measurable improvement. You will report to the Director, End User Computing.

Key Responsibilities:

Lead, coach and inspire a multidisciplinary regional service delivery team
Execute roadmaps for workplace support, devices and collaboration technology
Coordinate escalations, restoration, communications and corrective actions
Monitor service levels, resolution, backlog, restoration and satisfaction measures
Manage vendors, budgets, capacity, resources, risks and dependencies
Requirements:
Bachelor’s degree or equivalent education and experience
At least 10 years of relevant experience
More than five years in technology service delivery or related roles
At least five years managing technology professionals
Eligibility to work in Canada and Western Canada travel availability
Bring strategic leadership, service analytics and workplace technology expertise to Intact’s Western Canada service delivery team.