Western Technology Service Delivery Manager

Lead Western Canada technology service delivery with a user-centric mindset, hybrid flexibility, and responsibility for workplace support across distributed locations.
Intact seeks a technology leader to manage regional end-user computing services and a multidisciplinary team. You will translate employee and business needs into service strategies, roadmaps, performance measures, and operational improvements. The work spans onsite and remote support, device life cycles, collaboration technology, and technology readiness.

Key Responsibilities:

Lead, coach, and inspire the regional service delivery team
Execute roadmaps for workplace support and device lifecycle activities
Coordinate escalations, restoration, communications, and corrective actions
Monitor service levels, resolution, backlogs, restoration, and satisfaction
Manage vendors, budgets, capacity, resources, risks, and dependencies
Requirements:
Bachelor’s degree or equivalent education and experience
At least 10 years of relevant experience
More than 5 years in technology service delivery or related roles
At least 5 years managing technology professionals
Eligibility to work in Canada and travel within Western Canada
Bring regional leadership, service analytics, workplace technology knowledge, and responsible AI experience to Intact’s growing team.