IT Delivery Lead

About SOLV4EX: SOLV4EX is a growing global organization that supports the brands within the SOLV4EX Group:
Discover Battery, Canadian Energy, Discover Manufacturing, and Discover Energy Systems. Together, we sell, manufacture, and support batteries and battery storage systems for industries including automotive, renewable energy, telecommunications, and industrial power. Through research and development, manufacturing, distribution, and business services, we deliver reliable energy solutions to customers around the world.

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About the Position
The IT Delivery Lead makes sure IT work is well defined, properly tracked, and done right. You will take business requests from stakeholders including branch managers, controllers, and executives, establish what they actually need, turn it into clear requirements, and see the work through to completion across business systems and development. You will review every incoming ticket, making sure it is triaged properly and carries the information the team needs, and you will help the whole IT team, including IT operations, raise the standard of ticket quality and documentation.

This is a delivery leadership role, not a people-management position. Hiring, performance reviews, and compensation remain with the Director of IT. You will recommend priorities, manage day-to-day delivery against the agreed plan, and meet weekly with the Director of IT to review workload, risks, decisions, and changing priorities.

You will do real work every week, not only coordinate it. While you will not be hired primarily to write code, you must understand technical work well enough to scope it, challenge assumptions, test outcomes, and determine when it is complete - and you will contribute directly to it: business systems, IT operations, testing, documentation, and development. Server and infrastructure administration is covered by the IT operations team and is not part of this role, apart from the corporate website work described below.

This role is intended for someone who has already coordinated technical delivery and can take meaningful ownership from day one. While you will need to learn our systems, processes, and business, the fundamentals of defining work, maintaining focus, and driving accountable delivery should already be second nature.

As a SOLV4EX team member, a typical week will include the following
Intake & Triage

Review incoming tickets and requests to make sure they are properly categorized, prioritized, and routed to the right person.

Chase down missing information so work can start without rework or guesswork.

Ensure every member of the IT team completes tickets fully.

Requirements, Scoping & Prioritization

Meet with stakeholders to uncover the underlying business need, including when the initial request is incomplete or unclear.

Translate requirements into requirements documents, developer‑ready specifications, testable acceptance criteria, and clearly defined business systems or operations tasks.

Push back when work is not sufficiently defined, rather than passing ambiguity to the team.

Set up and run stakeholder sessions for larger requests and make sure decisions and agreed scope are recorded.

Recommend priorities based on business urgency, dependencies, risk, team capacity, and existing commitments.

Technical Delivery

Coordinate development, business systems, integration, configuration, and IT operations work from intake through testing, deployment, documentation, and closure.

Maintain regular checkpoints with assigned team members, identify drift or blockers early, establish clear next actions and dates, and follow up before commitments become overdue.

Define what done means, coordinate or perform user acceptance testing, and confirm…