IT Service Delivery Manager

Lead client service delivery in Calgary with WBM Technologies, combining technical team leadership, customer relationships, and IT service coordination. This full-time role supports assigned clients.
As an EUC Service Delivery Manager, you will oversee a portfolio of clients while leading technical professionals. You will coordinate scheduling, dispatch, priorities, reporting, and commitments. The role suits an organized, people-focused leader with practical IT service delivery knowledge and strong customer service skills.

Key Responsibilities:

Build trusted relationships with assigned clients as service contact
Lead, support, and develop technical professionals
Coordinate scheduling, dispatch, priorities, and daily service needs
Monitor service levels, reporting, commitments, and action items
Improve processes and resolve challenges with internal teams
Requirements:
Two-plus years in service delivery or coordination
Experience leading, guiding, or coordinating people
Clear communication and strong customer service mindset
Excellent organization and time management abilities
IT knowledge and Microsoft Office skills
Bring client relationship management, technical leadership, and service coordination skills to WBM Technologies in Calgary, Alberta.