ServiceNow Team Leader at Ledcor

Elevate Ledcor's Service Now practice as the Service Now Team Leader. Manage technical teams while ensuring governance, roadmap planning, and high service delivery standards.

In this critical role, you will leverage your deep understanding of Service Now to lead a team committed to excellence. You'll oversee platform modernization strategies and establish service metrics to drive business results. Collaboration with stakeholders and ongoing performance management are central to achieving our goals and enhancing platform utility.

Key Responsibilities:

• Manage a team of Service Now professionals in a high-performance environment

• Monitor and report on service delivery performance metrics

• Own the Service Now platform roadmap and capability maturity

• Review solution designs and maintain platform integrity

• Build relationships with business leaders to address emerging needs

Requirements:

• Bachelor's degree in Computer Science or equivalent

• 5+ years of experience leading technical teams

• Extensive background with Service Now platform capabilities

• Experience with process design and optimization

• Strong communication and teamwork skills

Bring your leadership and Service Now expertise to enhance our practice at Ledcor.