Implementation Project Manager

About Modular Solutions
Founded in 2015, Modular Solutions delivers innovative technology to the insurance industry. Our modular, fully integrated platform enables insurers, mutuals, MGAs and brokers with programs with the ability to manage their entire operations seamlessly through a single software solution. Designed to be affordable and configurable, our platform empowers businesses to innovate, adapt and thrive in an evolving and competitive market.

This role will initially support two separate operating businesses, with the opportunity to grow in scope as the organization evolves.

Position Summary
We are seeking a highly organized and detail-oriented Implementation Project Manager to support our Project & Implementation Director in the successful delivery of client implementation initiatives.

This role plays a key part in keeping projects on track by coordinating tasks, monitoring timelines, preparing documentation, and ensuring effective communication between internal teams and external stakeholders. The Implementation Project Manager will help drive consistency, quality, and efficiency across all implementation projects.

The ideal candidate is proactive, structured, and comfortable working in a fast-paced, client-facing environment where organization and follow-through are critical to success.

We are an AI-enabled team and use AI tools to support product configuration, documentation, research, and workflow efficiency. You should have hands-on experience using AI tools in your work and apply sound judgment when reviewing and validating outputs.

Key Responsibilities

Plan and manage assigned client implementation projects, reporting to the Project & Implementation Director.

Coordinate with cross-functional team members to ensure deadlines and project requirements are met.

Manage project milestones, deliverables, risks, and timelines.

Prepare status reports by gathering, analyzing, and summarizing relevant project information.

Assist in maintaining and executing project communication plans.

Schedule and coordinate internal and client meetings, including preparing agendas and documenting action items.

Monitor and follow up on assigned tasks to ensure timely completion.

Manage change requests and document impacts to scope, schedule, and budget.

Support the coordination of data conversion and integration activities.

Help ensure project deliverables meet quality standards and contractual requirements.

Coordinate the development of training materials, documentation, and user guides as needed.

Support client communication during implementation and transition periods.

Assist with post-project evaluations and documentation of lessons learned.

Use and learn all organizational technology systems as defined by Modular Solutions Inc.

Perform other duties as required to support the Project & Implementation Director.

Required Qualifications

3–5 years of experience managing IT or software implementation projects.

Project Management Professional (PMP) certification.

Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously.

Excellent written and verbal communication skills.

Strong attention to detail and ability to track and follow through on action items.

Experience working in a client-facing environment is considered an asset.

Proven experience delivering IT projects using Agile methodologies (e.g., Scrum, Kanban), including sprint planning, backlog management, and stakeholder reviews.

Experience in the insurance industry (e.g., insurers, MGAs, brokers, or insurance software).

Hands-on experience using AI tools (e.g., Claude, Copilot, ChatGPT) to support project delivery, such as documentation, reporting, analysis, or workflow efficiency.

Proficiency in Microsoft Office…