Cloud Solution Architect - AI Apps - LOA backfill

Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

We are looking for a Cloud Solution Architect (CSA) who is passionate about driving our customers’ application innovation & AI transformation on the Microsoft platform. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft Azure and Git Hub customer base. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges.

You will work with customers to lead deep technical architecture discussions and engage with senior customer executives, enterprise architects, platform engineers and developers. You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption. Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Develop a deep understanding of customers’ business and IT objectives, focusing on platform engineering, cloud application development, and the adoption of Generative and Agentic AI.
• Serve as the customer’s advocate by channeling feedback to engineering teams, analyzing usage and application patterns, and accelerating solution delivery through architectural reviews, proof of concepts, MVPs, and environment setup.
• Enhance customer skills by recommending or delivering technical discussions, workshops, and cloud readiness activities, ensuring deployed solutions meet standards for performance, security, scalability, maintainability, and reliability.
• Drive growth in cloud and support consumption by identifying opportunities to improve customer success outcomes, helping customers maximize their Microsoft investments, and resolving technical blockers through subject matter expertise and escalation processes.
• Build and nurture customer and partner relationships, proactively identifying, escalating, and resolving technical challenges to accelerate solution adoption. Leverage knowledge of Microsoft and competitor products to uncover growth opportunities based on customer needs.
• Continuously learn and adopt new technologies and services aligned with customer requirements and cloud development trends. Stay up to date with Azure, AI, and Git Hub capabilities, and maintain proficiency in enterprise languages such as .NET, Python, Java, JavaScript/Node.js, and related frameworks.
• Share strategic technical insights with internal teams and communities, participate in external technical events (conferences, seminars, meetups, webcasts, blogs, hackathons), and contribute ideas for improving intellectual property, technologies, and processes to promote IP reuse, best practices, and accelerated consumption.
• Articulate the business value of proposed solutions, plans, and risks to stakeholders and decision makers, persuading and informing based on factual alignment with organizational goals and strategy.
• Establi…