ServiceNow Architecture Consultant

Position Description: CGI is seeking a Service Now Architect to guide clients in defining strategic direction, designing scalable platform solutions, and maximizing value from their Service Now investment. As a trusted advisor, the Architect brings deep business, architectural, and industry expertise while effectively engaging senior stakeholders to shape and enable enterprise transformation. What We're Looking For . A confident communicator with exceptional analytical and problem solving abilities .

A collaborative leader who fosters strong relationships and champions organizational change . A professional with extensive IT industry experience and strategic technical insight

Your future duties and responsibilities:

. Partner with clients to understand business goals, strategic priorities, and operational challenges . Architect, design, and guide the implementation of scalable, intuitive, and maintainable Service Now solutions tailored to client needs . Lead solution definition and present architectural recommendations through workshops, presentations, and regular stakeholder engagement . Oversee end to end delivery, including design, development, testing, rollout, and support, while mentoring and coaching Service Now developers .

Evaluate and integrate legacy and modern technologies, leveraging the strengths of each within the overall architecture . Develop migration strategies from current state environments to target Service Now architectures . Promote and communicate ITIL principles, governance practices, and industry standards across teams . Provide architectural leadership and expert consultation, ensuring solutions align with industry best practices and CGI delivery frameworks

Required qualifications to be successful in this role:

. 5 years of hands on Service Now experience, including architecture or senior solution design responsibilities . 7+ years in the information technology sector, ideally in enterprise environments . Strong understanding of enterprise and solution architecture concepts, frameworks, and methodologies . Broad technical knowledge across applications, infrastructure, integrations, and telecommunications . Experience in tiered support environments such as IT Operations (ITOM) or Security Operations (Sec Ops) is an asset .

Excellent interpersonal and communication skills, with the ability to convey complex concepts to both technical and business audiences . A demonstrated drive for excellence and a passion for helping teams and clients achieve their goals #LI-ST3 CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications.

Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $85,000-$160,000 CAD. This role is an existing vacancy. Use of the term ‘architect’ in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices architecture or possesses the requisite license as prescribed by the applicable provincial or territorial architect regulator.

We are seeking individuals with expertise in IT architect-related functions, but licensure from an architect regulator is not a prerequisite for this position. Architecture is a regulated profession in Canada which is restricted in terms of use of titles and designation.

Skills:

• Enterprise architecture
• Public Speaking
• Service Now
• Software Architecture
• Solutions Architecture
• System Administration

What you can expect from us:

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