Expert ou experte en sinistres II

Description Du Poste

TD Insurance is a part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

Calgary, Alberta, Canada

35

TD Assurance

$58,800 - $83,000 CAD

La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions.

Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise.

En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.

If you’re a considerate and methodical professional with strong analytical skills, we want you to join our team.

We’re there for our customers immediately following catastrophic events (e.g., fire, hail, tornado, heavy rains) to ensure they feel fully supported and their urgent needs are met. As a Claims Advisor, you’ll adjudicate claims while providing advice and support to customers and ensure they feel taken care of when it matters most.

No matter where you work at TD you’ll make a meaningful impact, grow your skills and thrive in our culture of care. As a valued member of our Catastrophe Claims Team and reporting to the Team Leader, your work will involve a range of complexity and may include the following accountabilities:

• Investigate, negotiate and settle both Residential and Auto Catastrophe claims
• Support customer claims from start to finish: open new claims, set up appraisals, assign contractors, generate financial transactions and finalize settlements in a timely manner
• Review inspection reports and estimates to make sure damages are related to the loss; determine when additional inspection is needed
• Follow up with customers on the status of the claim; provide ongoing feedback and support regarding cause of loss and completion of repairs
• When applicable, adjust claims quickly and accurately in accordance with policy coverage to exceed customer expectations
• Collaborate with internal partners to ensure legendary customer experiences
• Leverage external vendors when appropriate, both approved and non-approved
• Ensure customer problems are carefully reconciled, escalating issues when necessary

• Actively participate in performance management processes
• Continue professional development with learning maps and external courses, as required
• Support other TD Insurance Business Lines during critical events and peak volumes. Partner Claims Teams may include:
  • Core Residential
  • Total Losses
  • Auto PD
  • Automobile & Residential Claims

• Share industry knowledge and expertise to advise colleagues on recommended services, support or resources for the customer
• Proactively and consistently remain in contact with the customer to establish and maintain a relationship of trust to resolve claims in a timely manner
• Participate fully as a member of a team and contribute to a positive working environment

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

• Two or more years of claims adjusting experience preferred (experience with multiple lines of claims insurance considered an…