Senior Property Claims Adjuster

* Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
** Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
*** Pay at Intact is about much more than just salary.
**** Salary range** (but not limited to):80,700 - 98,700
** Annual bonus
** target, based on the base salary, with a potential payout of up to
** double
* * the target (subject to personal and company performance):10%
As part of our commitment to
** Win As A Team**, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
** About the role
** As a Senior Property Claims Adjuster, you will guide customers who have experienced a loss to their personal property through the claims process from first notice to resolution. Partnering with vendors, field/independent adjusters, and technical experts, you will demonstrate empathy, strong listening skills, business acumen, and organizational excellence while managing a diverse portfolio of complex claims to completion.

What you’ll do here:
* Analyze facts, interpret policy wordings, determine coverage, and assess damages on residential large-loss files (typically over $100K) and other complex scope/repair claims.
* Develop and execute action plans to address all aspects of each claim and drive timely progression.
* Manage financials end to end: establish and adjust reserves and deliver prompt, equitable settlements in line with Intact policies and standards.
* Provide clear direction and expectations to field/independent adjusters and vendors; review deliverables for quality and timelines.
* Collaborate with experts (appraisers, engineers, contractors, environmental specialists) to resolve technical issues and maintain file momentum.
* Deliver superior service to policyholders and internal partners; proactively communicate status, next steps, and rationale.
* Maintain current knowledge of Intact’s products, estimating tools, appraisal and investigation techniques, building codes, and market conditions.
* Ensure compliance with regulatory requirements, documentation standards, and best practices.

What you bring to the table:
* 5+ years of property claims handling experience, including residential large-loss files; catastrophe experience is an asset.
* Strong construction knowledge and proficiency with estimating/review (e.g., Xactimate or equivalent); ability to read and challenge scopes and estimates.
* Demonstrated negotiation and conflict management skills; able to navigate complex coverage and settlement discussions.
* Exceptional written and verbal communication skills with a passion for customer service.
* Highly organized, results-driven, and self-directed; effective in a fast-paced, evolving environment.
* Adaptable, forward-thinking, and continuous-improvement oriented.
* Effective in a hybrid work environment; proficient with collaboration and claims systems.#LI-Hybrid Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.
*** We are an equal opportunity employer
**** At Intact, our Value of respect is founded on seeing…