Claims Representative , Major Events - Auto

Claims Representative I, Major Events - Auto

Company: CGIC
Department:
Claims

Employment Type:

Regular Full Time
Work Model:
Hybrid
Language:
English is required, French is an asset.
Additional Information:
This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high integrity, motivated by our desire to do the right thing for our clients. As a Claims Representative – Auto ME you will investigate, negotiate, and settle auto claims for major events. They will also handle regular auto claims during times when major events and associated claims volumes have decreased.

You will work closely with our appraisal partners and our clients to ensure exceptional client service, and goal achievement.

• Investigate, interpret and apply coverage, reserve adequately, negotiate and settle major event auto claims and non major event auto service claims.
• Provide regular auto claims support to the claims operations as needed and determined by claims management, including handling non major event files, backing up and providing support to other CRC representatives with vacation back up, completing activities, answering phone calls off queue as required. Various file management tasks are required throughout the year.
• On-site presence may be required at various evaluation sites (i.e. Hail Clinics) in response to major events, including assisting clients with the evaluation and claims process.
• Issuing cash settlement within Financial Authority where possible on auto losses with a focus on timely major event settlements.
• Foster relationships and communicate with clients, vendors, appraisers, lawyers, Underwriting, Financial Advisors and other internal and external partners ensuring efficiency, timeliness and quality of the settlement of the loss
• Share claims handling knowledge and may participate in major event preparedness to be effective team members to support their peers, the department and the organization as a whole.

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

• Demonstrated skills in creating an excellent client service experience.
• Eligible for Major Events premium.
• There is opportunity and expectation to suggest improvements and reevaluate processes to create more effective and efficient operations.
• Strong investigative and negotiation skills with an ability to creatively resolve client issues.
• Ability to use resources independently to offer solutions and solve problems.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition…