Claims Service Representative, Accident

Company: CGIC
Department:
Claims

Employment Type:

Permanent Full-Time
Work Model:
Hybrid
Language:
English is required, French is an asset
Additional Information:
These role(s) are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

The Accident Benefit Claims Service Representative contacts clients and services minor medical claims.

• Prioritize and assign Accident Benefit claims as required.
• Telephone contact with clients, other insurers for priority, employers for collateral benefits and service providers.
• Contribute to a client service culture by embedding client engagement philosophies into daily work and implementing innovative, client-centric decision making, to be THE industry leader in client engagement.
• Provide quality client service in accordance with claims service standards.
• Handle minor medical claims.
• Prepare and send out letters and Accident Benefit packages.
• Set up and maintain files for assigned claims.
• Authorize payments and reserves up to $15,000.

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support your peers.

• One (1) year related work experience or equivalent in education.
• Working towards completion of Chartered Insurance Professional (CIP) courses.
• University/College Degree.

• You will travel occasionally.
• Extended work hours, including evenings and weekends, will be required during peak periods and major events.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

Salary information

Expected Salary range $43,550.00 to $72.583.00 CAD

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.