Client Care Representative

Sharp Insurance is a fast growing insurance brokerage in Calgary, AB. We are a dynamic team committed to excellence and growth and are one of the most innovative brokerages on the market. We are the first independent brokerage in Alberta to offer an iPhone application for our clients to manage their policies and submit claims. We believe in Corporate Social Responsibility and engage with many nonprofits through our Sharper Together Program.

Think insurance is boring? Think again. We’ve reimagined what an office should be. Our office space comes with quite a few perks including:

• Ping-pong table (for exercise)
• Massage chairs (the super-deluxe good ones)
• A gym within the building

Your knowledge and experience in personal lines insurance combined with your dedication to top notch customer service are the keys to success in the role of Client Care Representative. This call-center based role is fast-paced and responsible for assisting our personal lines clients by servicing their needs including policy changes, claims reporting and advocacy, reviewing existing renewals, file reviews, cross-selling products and working closely with the sales team.

• 1 to 2 years of related experience in the insurance industry with a strong working knowledge of personal lines products;
• Call-center experience would be considered an asset;

• High degree of professionalism and integrity;
• Committed to excellence in customer service and builds strong relationships with clients;
• Skilled user of the Microsoft Office Suite of products, familiar with insurance customer relationship software, and fast, accurate typing skills;
• Demonstrated accountability and reliability in the quality and timeliness of work;
• Flexible and adaptable with proven problem-solving skills;
• Works well within a team and independently;
• Critical thinker with attention to details.