Client Services Leader, Commercial Lines

To Apply for this Job

Our client, a respected and growing insurance brokerage, is seeking an Insurance Manager, Client Service to lead and support their Commercial and Personal Lines servicing teams. This leadership role is key to ensuring operational consistency, technical accuracy, and exceptional client service across the organization.

Reporting to senior leadership, the Insurance Manager, Service will oversee team performance, service delivery, and system utilization, while fostering a culture of collaboration and professional growth. Though primarily an internal role, this position will also work directly with clients on complex accounts and escalations as needed.

• Competitive base salary, commensurate with experience
• Comprehensive health and dental benefits
• Paid vacation and personal days
• Pension plan and RRSP matching
• Support for professional development (CAIB, CIP, etc.)
• Free on-site parking

• Manage and mentor servicing teams to meet performance goals and maintain high quality client service
• Oversee daily operations, ensuring efficiency, compliance, and adherence to best practices
• Conduct regular file reviews, audits, and quality checks to prevent errors and maintain standards
• Track system workflows, task completion, and renewal timelines to optimize productivity
• Partner with leadership to review KPIs and identify opportunities for process improvement
• Handle escalated or complex client matters and support critical account renewals

• 7+ years in Commercial or Personal Lines insurance within a brokerage
• Alberta General Insurance License Level 2 required, Level 3 preferred
• Strong understanding of commercial placements and personal lines markets
• Experience with brokerage management systems (EPIC preferred)
• Proven leadership or team development experience
• Professional designations (CAIB, CIP) considered an asset

At Aplin — together with our brands Compu Staff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities.

To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.