Client Leader, Commercial​/Personal Insurance

The Client Experience Leader

Our client is a Client Experience Leader to support and guide their Commercial and Personal Lines servicing teams. In this leadership role, you’ll be responsible for developing team members, ensuring workflow consistency, and driving operational performance. You’ll also champion system optimization, data quality, and contribute directly to complex client solutions when needed. This is an opportunity to lead a strong service team in a well-established brokerage environment.

Our client is a respected insurance brokerage known for its high-touch client service and commitment to operational excellence. With a collaborative internal culture and a track record of strong industry relationships, this brokerage is focused on continuous improvement, professional development, and client retention.

You’re a proactive leader with a strong foundation in both Commercial and Personal Lines insurance. You excel in coaching teams, streamlining workflows, and supporting technology-driven service delivery. You re skilled at collaborating across departments and can step into client-facing situations when needed to ensure a seamless experience.

• 7+ years of experience in a brokerage setting (Commercial and/or Personal Lines)
• Level 2 General Insurance License (Level 3 is an asset)
• Proven team leadership or mentorship experience
• Strong technical knowledge of commercial placements and personal lines markets
• Proficiency in brokerage management systems (e.g., Applied Epic)
• CAIB, CIP, or equivalent designations are considered assets
• Excellent communication, coaching, and problem-solving abilities

Competitive salary in the range

Collaborative and supportive team culture

Hybrid work arrangement for improved work-life balance

Opportunity to lead a well-established team and influence process improvements

A role that balances internal leadership with occasional client engagement

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms, and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well-positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach key influencers and passive candidates nationally.

Interested candidates, please contact Kim Ehman at  or forward your resume in confidence to kim