Aon P&C Production Escalation Lead

Become Aon's P&C Production Escalation Lead in Canada, specializing in client service and operational efficiency. This role emphasizes resolving critical issues while enhancing team support.

As a central point of contact, you will oversee the resolution of complex client inquiries related to insurance certificates and autoslips. Your responsibilities include monitoring service delivery, guiding team members, and suggesting procedural improvements. You will also participate in high-stakes discussions, ensuring comprehensive client support across provincial lines.

Key Responsibilities:

• Ensure timely resolution of certificate and autoslip cases

• Directly manage critical issue mailboxes and liaise with teams

• Verify adherence to investigation processes and service standards

• Assist in coaching teams on escalation and troubleshooting

• Monitor metrics and propose process enhancements

Requirements:

• Expertise in commercial P&C insurance necessary

• Proficiency in Excel with complex formulas

• Strong analytical capabilities with sound judgment

• Experience in high-volume operational settings

• Must possess an active broker's license

Bring your insurance knowledge and operational excellence to Aon, enhancing client satisfaction throughout Canada.
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