Field Claim Specialist Auto

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Reporting to the Manager Claims Auto Field, the Field Claim Specialist Auto ensures we deliver on our promise to help restore our customers after they had a loss in a fast, fair and efficient manner. You will create damage repair estimates virtually through photos and/or video and negotiate supplements with repair facilities.

• Reviewing damage photos & claim file loss details to validate damages are loss related
• Create a loss damage estimate that accurately represents known damages
• Explain the repair estimate to the client and negotiate a settlement
• Explain the rental process
• Ensure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfaction
• Provide on the job training and feedback for team members as requested by manager
• Recommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvement
• Support effective partnerships with agents and brokers
• Ensure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risks
• Attend industry seminars relative to automotive repair
• Provide ongoing technical advice and guidance to Claim Assistants and Claim Advisors
• Make claim decisions that fall within the scope of the Claims Best Practice and within personal authority level

• Technical Diploma or equivalent training in auto body repair
• Experience in estimating vehicles using ADP or Mitchell systems
• Minimum 1-3 years auto damage estimating experience
• Must hold a valid Driver's License
• Willing to enroll in CIP designation
• Strong customer service skills
• Excellent organizational skills
• Excellent negotiating skills
  
  Excellent written and verbal communication skills
• Knowledge of Guidewire Claim Center, the auto policy and auto repair procedures
• Proficient keyboard skills and computer literacy

• Auto Body Repair
• Automotive Body Repair
• Automotive Repair
• Communication
• Customer Experience Management
• Negotiation
• Reporting
• Time Management

Expected compensation for this role ranges from $ 67,200. annually. Actual salary offered to successful candidates will vary based on their skills and experience.