Underwriting Assistant

Underwriting Assistant

Calgary, Alberta Canada

Underwriting Assistant in Aviation supports the underwriting lifecycle from submission through policy issuance by acting as the owner and facilitator of assigned accounts. This role translates broker and client information into clear, complete risk analyses and underwriting packages, and collaborates with Underwriters, Brokers, Reinsurers, and cross-functional partners (e.g., Product, Claims, Risk Control, Compliance) to ensure timely, accurate, and compliant outcomes. The role combines robust analytical and customer service skills with a commitment to data quality, regulatory compliance, and the adoption of AI-enabled tools that enhance efficiency, insights, and customer value.

• Provide underwriting support for the Aviation product line enabling prudent risk selection and efficient policy administration.
• Manage end-to-end underwriting activities across submission, review, issuance, and renewal/expiration under Underwriter guidance.
• Gather, validate, and organize information from Brokers, Clients, Reinsurers, Shared Services, IT, Claims, and Accounting to support risk analysis.
• Prepare policy documentation (binders, endorsements, regulatory notices) and assist with pricing inputs and coverage structuring, including urgent requests.
• Maintain accurate electronic files and ensure adherence to audit standards, regulatory requirements, and internal controls.
• Monitor workflow across accounts; identify bottlenecks and escalate issues as needed.
• Liaise with internal and external stakeholders to ensure timely, high-quality service delivery.
• Support renewal preparation and ongoing process improvements; participate in testing when applicable.
• Demonstrate and continuously develop AI acumen by utilizing and adopting approved AI and automation tools to enhance underwriting support processes, improve customer outcomes, increase efficiency, and contribute to continuous process improvement.

You will report to the Team Lead Operations.

We’re looking for someone who has these skills and capabilities

People

Skills:

• Agility:
  Quickly assimilates insights from complex information across multiple sources; can handle ambiguity and uncertainty without losing focus on objectives.
• Growth Mindset: has awareness of strengths and development areas; reflects and proactively gives and seeks feedback from others
• Cross‑Functional
  
  Collaboration:
  
  Focuses on building strong, cooperative relationships both within own team and across teams, geographies and functions

Business

Skills:

• Customer Service:
  Delivers the service consistently as per the customers need, building relationship and identifying evolving needs
• Compliance & Regulation:
  Navigates and upholds adherence to legal standards, industry regulations, and internal policies governing the (re) insurance sector.
• Planning and Organization:
  Sets clear objectives, plans, and maintains focus to stay on track.

Technical

Skills:

• Data Analysis:
  Gathers, processes, analyses, and derives actionable insights from varied or large sets of data relevant to the industry.
• AI Acumen:
  Demonstrates an understanding of the basics of AI, including prompt engineering, and identifies opportunities where AI can be used or optimized to improve results.
• Data Governance and Control:
  Manages multiple aspects of data management, ensuring accurate and secure information flow throughout the (re) insurance value chain.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+,…