Senior Complex Claims Expert Zurich

Be a part of Zurich Canada as a Senior Complex Claims Expert, specializing in high-exposure claims. Engage in a values-driven culture while optimizing customer claims service.

In this influential role, you'll be responsible for managing intricate claims, providing expert advice, and guiding team members. Your focus will be on resolving claims efficiently, developing strategies, and ensuring compliance with all regulatory guidelines. The position also involves improving processes to enhance customer experiences and operational workflows.

Key Responsibilities:

• Lead investigations of complex personal and commercial claims

• Document claim files per best practices and regulations

• Develop strategies for efficient resolution of claims

• Negotiate settlements effectively within set limits

• Mentor team members and coach on best practices

Requirements:

• Bachelor's Degree with 6 years or more in Casualty Claims

• Bilingual proficiency in French and English

• Exceptional communication and analytical abilities

• Familiarity with Office 365 tools

• Must hold a Quebec Claims Adjuster license

Leverage your expertise in complex claims to shape a positive customer journey at Zurich Canada.
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