Client Manager, Commercial Insurance; SME

Business Line:
Small-Market Commercial Lines
Hours Per Week: 35 (Full‑Time)

Location:

Alberta – Hybrid environment
Job Duration:
Full‑Time, Permanent

Small Enterprise Businesses (SME) are an integral part of local economies that help create a network of financial interconnection fostering broad‑based prosperity. NFP’s SME business division guides and counsels local organisations to stay safe and on track. As businesses evolve and grow, our team of experts monitors trends, anticipates emerging challenges, and curates the solutions needed to make all the difference.

• Work closely with clients to deliver extraordinary value by identifying exposures, determining the appropriate solution and advising the client as to why the solution is the best fit.
• Develop marketing specifications and remarketing strategies for renewals of an assigned book of business.
• Network within the local community by attending industry events, training and other outreach.
• Provide professional and prompt customer service including phone and email on new and existing client accounts, covering topics such as coverage, billing, reporting of claims, audits, endorsements and cancellations.
• Be the lead in maintaining positive, long‑term relationships with clients, insurance carrier representatives and NFP staff.

• AB licensing is required; additional licences would be considered an asset.
• Typically, more than 2 years of commercial insurance and product line experience – servicing, broking or underwriting.
• Experience in the placement of various lines of coverage on SME to Mid‑Market accounts.
• Confident, poised and interactive – when client‑facing, communicates effectively, demonstrates emotional intelligence and tailors responses in dynamic situations.
• Proven technical competency and creativity demonstrating excellence in developing and delivering innovative property and casualty solutions.
• Strong analytical and problem‑solving skills.
• Excellent organisational skills with the ability to adjust to changing workload and priorities.
• Sharp attention to detail and excellent decision‑making skills.
• Excellent computer skills; EPIC fluency is an asset.
• Proficiency with Microsoft Office suite products – specifically Word, Excel and Outlook.

• A hybrid environment approach that keeps the best interests of staff and clients in mind.
• Annual bonus plan for all employees.
• Matching RRSP plan of 5% of salary.
• Referral commission plan.
• Generous benefits plan including Health Care Spending Account starting on the first day of employment.
• Full support for continuing education and internal opportunities to grow as an insurance professional to advance career.
• Reimbursement of license fees and professional membership dues.
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration.

A.I. is not being used to screen, assess, or select applicants for the position.