Claims Advisor III

Work Location:

Calgary, Alberta, Canada

Hours:

35 Line of Business: TD Insurance Pay Details: $66,800 - $94,300 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Residential Claims & Estimate Advisor as known as Residential Virtual Appraisal (RVA) Advisor

Who We Are TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a collaborative, inclusive, and growth-focused environment where colleagues can build meaningful careers. Our National Catastrophe Claims team supports customers during some of their most challenging moments. Through innovative virtual claims solutions, we help customers recover more quickly by providing timely guidance, professional expertise, and seamless claim resolution.

As a Residential Virtual Appraisal (RVA) Advisor, you will play a key role in helping customers navigate residential property claims following a loss. Using virtual technology, you will inspect damages, develop repair scopes, prepare estimates, and guide customers through the claims process. Success in this role requires strong customer service skills, sound estimating knowledge, analytical thinking, and the ability to make informed claims decisions while providing a positive customer experience.

• Customer Experience (Legendary Service) Deliver a customer-first experience through empathy, active listening, and clear communication Guide customers through the virtual appraisal process and explain claim outcomes, repair options, and next steps Provide timely updates and support throughout the life of the claim
• Virtual Inspection & Claim Management Conduct virtual property inspections to assess damages and determine repair requirements Prepare accurate repair scopes and estimates using industry-standard estimating platforms Maintain detailed claim documentation and ensure timely claim resolution Manage a high-volume caseload while balancing quality, productivity, and customer outcomes
• Analytical Thinking & Decision Making Gather and evaluate information from multiple sources to support claim decisions Apply policy knowledge and coverage understanding to determine appropriate claim outcomes Review estimates and supporting documentation to ensure fair and accurate settlements
• Collaboration & Teamwork Partner with contractors, vendors, adjusters, and internal stakeholders to support claim resolution Contribute to team objectives and operational performance goals Share knowledge and best practices to support team success
• Growth & Continuous Improvement Develop expertise in residential construction, estimating, and claims handling Support process improvements and the ongoing evolution of virtual claims practices Pursue professional development opportunities, including CIP designation and industry certifications

• 2+ years of residential property claims adjusting experience preferred
• Strong understanding of residential construction and repair practices
• Experience using Xactimate and related estimating platforms
• Excellent customer service, communication, and negotiation skills
• Demonstrated ability to investigate, analyze, and resolve complex claim situations
• Strong organizational skills and ability to manage competing priorities in a fast-paced environment
• Progress toward or completion of a CIP designation is considered an asset
• HAAG certification or equivalent building damage training is considered an asset
• Provincial claims licensing may be required
• Bilingual (English/French) communication skills may be required depending on location

A supportive and inclusive culture that values your growth Opportunities for career development and advancement Flexible and innovative ways of working The opportunity to help customers during critical moments in their lives Meaningful work that makes a real difference for our customers and communities

At TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and…