Complex Claims Specialist

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in complex casualty claims handling and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Complex Claims Specialist to handle single and multi party claims of high exposure and complexity within specific authority limits, ensuring claims are resolved efficiently and effectively while delivering a customer centric claims service.

Reporting to the AVP Complex Claims, you will take a lead role in investigating, evaluating, and resolving complex claims, providing technical guidance to internal and external colleagues, and contributing to process improvements that enhance our customer experience and operational performance. You will also act as a subject matter expert, helping to develop and mentor other claims professionals. 

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

What you will do

Job Qualifications - What you bring to the table

Basic Qualifications:

• Bachelor’s Degree and 6 or more years of experience in Casualty Claims.
OR

• Juris Doctor (JD) and 3 or more years of experience in Casualty Claims
AND

• Must obtain and retain Quebec Claims Adjuster license (AMF) (Commerical Lines)

• Fluency in both spoken and written French

• For Quebec candidates:
Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec.

• Strong Communication and Analytical Tools

• Proficiency with office 365 Tools

Preferred Qualifications:

• A minimum of 5 years experience in Casualty Claims

• Proven ability to manage complex workloads and meet deadlines in a fast paced environment

• Experience working in a collaborative team environment and across work groups

• Strong verbal and written communication skills

• Demonstrated ability to coach, and provide technical guidance to other claims professionals

At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is $84,000 - $131,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience.

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.

• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per…