Virtual Appraisal Advisor for Property Claims

Join TD Insurance in Calgary as a Virtual Appraisal Advisor focused on residential property claims. Use your expertise in virtual inspections and customer service to drive successful claim resolutions.

In this role, you will support clients navigating claims after property damage, applying your analytical skills and estimating knowledge. Your responsibilities include conducting virtual inspections, preparing estimates, and guiding customers through the claims process with empathy. The position emphasizes collaboration, continuous improvement, and customer-first service.

Key Responsibilities:

• Guide clients through virtual appraisal processes with detailed communication

• Assess damages and develop accurate repair scopes

• Maintain comprehensive documentation for timely claims management

• Review estimates for accuracy and fairness

• Work closely with internal and external stakeholders

Requirements:

• Minimum of 2 years in residential property claims

• Expertise in residential construction and repair

• Skilled in Xactimate and related platforms

• Strong organizational abilities under pressure

• Bilingual skills may be advantageous in some locations

Your role will make a significant difference in customers' lives during critical moments, enhancing their experience with TD Insurance.
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