PCA- Residential claim specialist; Desk

Work Location:

Markham, Ontario, Canada

35

TD Insurance

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

TD Insurance brand is an integral part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ by offering a range of products, including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

The TD Insurance brand, through its TD Insurance Credit Protection and TD Insurance Life and Health brands, is the number-one provider of critical illness insurance and direct life and health premium origination in Canada. Through its TD Insurance Meloche Monnex and TD Insurance Home and Auto brands, TD Insurance is also the largest direct-response insurance group in the country.

The TD Insurance Accident Benefits Team is responsible for delivering ease and value to our customers through simple, fast and fair claims resolution. Our department also ensures financial results by focusing on the client experience, strong risk management, a well-run operating model and by being an extraordinary place to work.

• Manage complex, high-risk residential property claims for high-net-worth clients from investigation through final settlement.
• Conduct claim investigations, assess damages, determine cause of loss, and negotiate claim settlements.
• Deliver a personalized and exceptional customer experience while managing sensitive and complex claim matters.
• Collaborate with internal partners, vendors, contractors, legal representatives, and other stakeholders to achieve timely claim resolutions.
• Apply advanced claims expertise to assess coverage, manage costs, minimize leakage, and identify potential fraud.
• Ensure accurate documentation, regulatory compliance, and adherence to claims policies and procedures.
• Act as a Subject Matter Expert (SME) by providing guidance, training, and mentorship to team members on complex residential claims.
• Build and maintain strong relationships across Claims, Legal, Underwriting, and external partners.
• Support business initiatives, process improvements, risk management activities, and operational excellence objectives.
• Present strategic claim updates, trends, and recommendations to senior leadership and executive stakeholders.
• Manage increased claim volumes during catastrophe (CAT) events and weather-related losses while maintaining service standards.
• Conduct on-site property inspections and meet with clients, witnesses, and vendors when required.
• Promote a collaborative, customer-focused, and high-performing team culture

• 5+ years of property claims experience, preferably handling complex residential and high-value property claims.
• Experience managing large-loss, high-risk claims from investigation through settlement.
• Experience supporting high-net-worth or private client insurance portfolios is preferred.
• Proven…