Adjudicator

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Adjudicator

Permanent / Full time

Edmonton, Alberta

Edmonton & Calgary, AB

Permanent, Full Time

Start every day feeling good about the work you do. If you value service, care, excellence and fairness, you’ll fit right in. Embrace a rewarding role with diverse and challenging work to make a difference that creates a safer, healthier and stronger Alberta by putting people first.

By demonstrating your critical thinking and problem-solving skills through gathering and analyzing relevant information, you’ll help injured workers recover their lives. You can thrive in this dynamic position where you’ll determine entitlements on disability claims according to the Workers’ Compensation Act and policies. You’ll make balanced and accurate decisions on a high volume of claims and communicate them promptly while treating clients with respect and fairness.

You’ll also assess and facilitate access to appropriate benefits and unique services that help injured workers in their recovery and return to work. With your expertise in caseload management, you’ll be a valued member of our team, sharing your passion for helping people and building relationships with clients and colleagues.

• Maintain a high-volume caseload by making timely, well-informed decisions regarding claims, including entitlement of medical and financial benefits.
• Determine when claims may require further services or support from a case manager.
• Obtain medical opinions and coordinate or authorize medical treatment by liaising with injured workers, employers, health-care providers, and representatives.
• Establish compensation rates, determine the appropriate wage replacement benefits payable, medical aid and non-rate-based entitlements, anchored to the Workers’ Compensation Act and policies.
• Navigate conflict and lead challenging conversations using de-escalation and empathy. Maintain productive relationships while potentially delivering adverse decisions.
• Use various communication methods (phone, conference calls, and written correspondence) when delivering regular claim updates or decisions.
• Build partnerships to work collaboratively to meet shared objectives.
• Deliver high level customer service and act as an educator and negotiator when managing client expectations.
• Maintain timely communication and documentation.
• Uphold the values, principles and regulations of the Alberta Workers’ Compensation Act.

• A degree or diploma in Social Sciences, Rehabilitation or Business is preferred. An equivalent combination of related education and relevant experience may be considered.
• Experience in caseload management, including making entitlement decisions, medical management of claims, health care experience, vocational rehabilitation experience or employment counseling experience are assets.
• Ability to create business relationships with partners and reach agreement on courses of action.
• Work independently and prioritize workload.
• Quick learner with a strong record of personal achievements.
• Goal oriented with solid decision-making and planning skills.
• Reliability and excellent time management skills are critical to this position.
• Proficient computer knowledge and keyboard skills are essential.
• Familiarity with medical or rehabilitative terminology is an asset.
• Ability to understand and apply policy while understanding the need for creative problem solving, critical thinking and flexibility in making fair and accurate decisions in a timely…